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Why isn't my premium Simply Draw account working?

We'll walk you through this so you can start drawing in no time!

Written by Debra

Oh no! Let's sort this out 🎨

Here are a few things to check if you’re not seeing Premium access:

1. First, check the email on the device you originally subscribed on

If you're trying to login to your subscription on a new device, before anything else, grab the device you used when you first subscribed and check which email is shown there:

  1. Open Simply Draw and tap your Avatar (top left)

  2. Go to Settings (top right)

  3. Note the email shown at the top - this is the account your subscription is linked to

💡 Why this matters: It's really common to think you signed up with one email, but you might find a typo in your email address, or sometimes you even used a different address without realizing it! Knowing the exact email on the original device saves a lot of back-and-forth.

Once you've noted that email, use it when following the steps below 👇

2. Make sure you're logged in with the right email

  1. Click your Avatar (top left)
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  2. Tap Settings (top right)
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  3. Check the email shown at the top:
    👉 If you're logging in on a new device, does this email match the email that's showing on your original device?

    👉 If you're not switching devices but still having issues, does this email match the email that you subscribed with?
    👉 Typos or old addresses are the most common reason Premium isn’t showing up.
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  4. Feel free to log out (Avatar > Settings > Log out)
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  5. Then sign in again with any other email addresses you have, just incase you signed up with a different one by accident!
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3. Did you sign up using your Apple ID, Google or Facebook?

When you first signed up, if you used the Apple ID / Google / Facebook sign-in options, your account is connected to those platforms, and not to your regular email.

👉 If you chose 'Share My Email'

  • Either keep signing in with Apple ID / Google / Facebook, OR

  • Sign in using the same email address linked to those accounts. [For Apple ID sign-in, this is usually your iCloud email].

⚠️ If your usual email is different and you're now trying to log in using that regular email, the app won’t recognize your subscription.

👉 If you chose Hide My Email

Your account is now linked to a private, Apple-generated email address (like random123@privaterelay.appleid.com).


You'll need to continue signing in with your Apple ID (or Google or Facebook), and that's super simple:

  1. Tap Sign In on the home screen

  2. Then tap the Apple icon

  3. Use Face ID, Touch ID, or your Apple credentials, and you’ll be logged in with your hidden email automatically (Apple remembers it for you)

✨ Want to switch to logging in with your regular email instead? No problem! Just contact us, and we can help you connect an email address to your account so it’s easier to log in next time.

3. Using multiple devices?

If you're using Simply Draw on more than one device and they’re not all signed in to the same Apple ID, that could cause issues.

📩 Just let us know, and we’ll help add an email to your account so you can log in across all devices smoothly.

4. Subscribed via our website?

If you signed up through our website instead of the app, you might have used a different email address during checkout.

📝 Try signing in with any other email addresses you might’ve used - even old ones!

5. Still not seeing Premium?

Try this quick trick:

  1. Click your Avatar (top left)
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  2. Tap Settings (top right)
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  3. Press Restore Purchase
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That usually refreshes things and brings Premium access back 💫

Have more questions?

Chat: In the app, tap on your Avatar > Settings > Contact Us

Email: draw@hellosimply.com

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